Why SLAs Matter and How To Make Them Work Better

It's 2AM, systems are down and your IT services provider is fast asleep. If you don't have a clearly defined SLA from the outset, it could be you who's in for the nightmare. 

Dramatically Reduce IT Errors With This Simple Tool

In the early 2000s, the medical staff at Johns Hopkins Hospital implemented a tool that reduced patients enduring pain from 41 % to 3%, pneumonia occurrences by 25%, and patient deaths by 21 from the previous year. The tool they implemented - a checklist.